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Due to a cyber attack on medi, our online services are currently only available to a limited extent – thank you for your understanding!

Here, we will keep you informed and provide regular updates.

We thank you for your support and patience during this difficult time. We hope that we can be there for you again soon. Please refrain from making any enquiries in this regard. For investigative reasons, we are unable to provide any further details.

Thank you very much, your medi team

Initial report – 07.08.2022

Unfortunately, medi has been the target of a cyber attack.

Currently we are doing everything in our power to be able to resume work safely as soon as possible. Until then, we kindly ask for your understanding that we can only be reached to a very limited extent at the moment.

Our online services (e.g. medi e-shop, websites) are temporarily unavailable.

We thank you for your support and patience during this difficult time and are working feverishly on a solution to be back for you soon. Please refrain from making any enquiries about this incident as we are unable to provide any further details due to investigative reasons. As soon as we have solved the situation, we will inform you again.

Update – 11.08.2022

After the insidious and far-reaching cyber attack on our company last weekend, our IT department is still working nonstop and at full stretch to gradually and safely bring our systems back up and running.

As soon as there is any news, we will inform you immediatly and proactively. Until then, we kindly ask you to refrain from any further enquiries – also for investigative reasons.

We would also like to take this opportunity to thank our employees and business partners for their understanding, solidarity and support in this difficult situation. The enormous solidarity of all “medianer“ is clearly noticeable. We are fully committed to resume to business as usual as soon as possible. We can't wait to be back for you – THANK YOU for your support!

Update – 18.08.2022

Data protection information such as information within the scope of our legal reporting obligation can be found here.

Update – 24.08.2022

An important success: Our customer service is now available again for orders from specialist trade customers such as medical supply stores and pharmacies. However, we kindly ask our trade customers to use the medi e-shop at eshop.medi.de for orders and enquiries if possible.

Status quo in the commercial sector: In our production department, the manufacturing and logistics are gradually being restarted. However, at the moment delivery delays still may occur – thank you for your understanding. 

Regarding the administration, we do everything in our power to ensure that the administrative processes get under way as soon as possible. But safety first: With comprehensive test runs, we want to restore the stability of the IT systems and smooth processes.

We will continue to inform you proactively about any news. Thank you for your patience, your solidarity and your support in those exceptional circumstances.

Update – 31.08.2022

The medi Customer Service is now available again for our specialist trade from Monday to Friday from 10 a.m. to 4 p.m. regarding order requests.

      ●   Phlebology: 0921 912-111 | Lymphology: 0921 912-960 | Product Service: 0921 921-961
      ●   Orthopedics: 0921 912-333
      ●   Footcare: 0921 912-500

Ideally, please continue to use our medi e-shop at eshop.medi.de for orders.

While all orders are being produced and delivered one by one, we would like to express our gratitude for your understanding that there are currently still delivery delays. Thank you very much for your support during the last weeks!

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