Data protection and security have the highest priority for medi. In order to comply with our legal reporting obligation and to keep you up-to-date, we inform you that with the cyber attack on medi on the first weekend of August, the attackers also had access to data – in this context, we cannot exclude that this also affects personal data.
Since in exceptional cases and in the event of any loss of such data, a disclosure of secrets, identity theft, financial disadvantage or other consequences cannot be precluded, we recommend – purely as a precaution – that you pay close attention to any irregularities regarding the data records stored with medi in the near term. As a user, you can change passwords with other providers in case they correspond to the medi password, check your e-mails more frequently for spam messages or keep an eye on your account movements.
Please note: At this time, however, we have no indications whatsoever that point to any illegal use of data!
If you have any questions, please contact us at firstname.lastname@example.org.
You can reach our data protection officer by mail at:
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21, 20354 Hamburg
or by e-mail:
We take privacy seriously
Protecting your privacy during the processing of personal data is an important concern for us. When you visit our website, our web servers automatically save the IP address of your Internet service provider, the website from which you visit us, the pages on our website that you visit, and the date and duration of your visit. This information is necessary for the technical functionality of the webpages and the secure operation of the server. A personalised evaluation of this data is not carried out.
If you send us information via the contact form, this data will be stored on our servers in the course of data backup. Your data will be used by us exclusively to process your request. Your data will be handled in a strictly confidential manner. Your data will not be passed on to third parties.
medi GmbH & Co. KG
Telephone: +49 (0)921 912-0
Personal data are data about yourself. This includes your name, your address and your Email address. You are not obligated to disclose any personal data in order to visit our website. In some cases, we need your name and address as well as further information to be able to offer you the service you require.
The same applies if we supply you with informative material on request or if we answer your enquiries. We will always notify you in such cases. Otherwise, we only save data that you have automatically or voluntarily submitted to us.
When you use our services, we normally only collect data that are necessary to be able to offer you our services. We may ask you for further information on a voluntary basis. Whenever we process personal information, we do so in order to provide you with our services or to pursue our commercial interests.
Server log files
Website providers automatically collect and store information in so-called server log files, which your browser automatically transmits to us.
- Data and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status (file transferred, file not found, etc.)
- the web browser and operating system used
- complete IP address of the computer making the request
- amount of data transmitted
This data is not combined with other data sources. The processing is carried out in accordance with Art. 6(1)(f) DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website.
This data is stored by us for security reasons, especially with regard to the prevention of attempts to attack our web server. It is not possible for us to draw conclusions regarding individuals based on this data. The data remains on our web server for 21 days and on a log server for 6 months. The data is processed for statistical purposes only; it is not compared with other datasets or passed on to third parties, even in extracts.
A web service of Cybot A/S, Havnegade 39, 1058 Copenhagen (hereinafter: cookiebot.com) is reloaded on our website. We use this data to ensure full functionality of our website. Your browser or personal data is transferred to cookiebot.com in this context.
The legal basis for data processing is Art. 6 (1)(f) GDPR and Art. 6 (1)(c) GDPR.
The legitimate interest here is in trouble-free functioning of the website. The data is deleted as soon as the purpose of its collection has been fulfilled. You can find more information on handling of the transferred data in the Data Protection Statement of cookiebot.com under: www.cookiebot.com/de/privacy-policy/
Google Tag Manager
Google Analytics with anonymisation functionality Part
On our website, we use Google Analytics, a web analysis service by Google Ireland Limited hereinafter referred to as “Google”. Google Analytics uses so-called “Cookies”, which are text files that are saved on your computer that enable an analysis of your use of the website.
The information generated by these cookies, such as time, location and frequency of your visits to the website, including IP address, are transmitted to Google and saved there.
On our website, we use Google Analytics with the “_gat._anonymizeIp” tag. Through this, your IP address will already be truncated by Google within member states of the European Union or in other member states that are party to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transmitted to a Google Inc. server in the USA and anonymised there.
Google will use this information for the purpose of evaluating your usage of our website, compiling reports on website activities for us, and carrying out further services relating to website activity and Internet usage. Google may also pass this information on to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Google will not, according to its own account, associate your IP address with any other data held by Google.
If you visit our website from a mobile device (smartphone or tablet), you will need to click this link instead to prevent Google Analytics from tracking you within this site in the future. This is also possible as an alternative to the above browser Add-On. By clicking the link, an opt-out cookie is set in your browser and is valid only for this browser and this domain. If you delete the cookies in this browser, the opt-out cookie will also be deleted, so you will have to click the link again.
If you’ve agreed that Google may link your web and app browsing history to your Google Account and use information from your Google Account to personalise ads, Google will use your information in conjunction with Google Analytics data to create target audience lists for remarketing purposes across multiple devices. Google Analytics will first collect your Google-authenticated ID on our website, which is linked to your Google account (i.e. personal data). Google Analytics will then temporarily associate your ID with your Google Analytics data to optimise our target audiences.
If you do not agree, you can turn it off via the corresponding settings in the “My Account” section of your Google Account.
Google will transfer data to third parties only on the basis of statutory requirements or as part of contract data processing. Under no circumstances will Google combine your data with other data collected by Google.
In addition, you can prevent Google from collecting and processing the data generated by the cookies, as well as the data related to your use of the webpages, by downloading and installing the browser plug-in available under the following link under the item DoubleClick deactivation extension. Alternatively, you can disable Doubleclick cookies with this opt-out.
Google Ads Conversion-Tracking
We use the online advertising programme “Google Ads” on our website and, in this context, conversion tracking. Google Conversion Tracking is an analytical service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If your usual residence is in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller of your data. Google Ireland Limited is therefore the Google affiliate responsible for processing your data and complying with the applicable data protection laws. The cookie for “conversion tracking” is placed on your computer when you click on an ad displayed by Google. These cookies remain valid for a limited period, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google can recognise that you have clicked on the ad and been redirected to this page. Each Google Ads client receives a different cookie. There is thus no possibility for cookies to be tracked through the websites of Ads clients. The information obtained with the help of the conversion cookie is used to create conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page that has a conversion tracking tag. However, we do not receive any information that personally identifies users. Your data may under certain circumstances be transferred to the USA. The data processing, in particular the placing of cookies, is carried out with your consent on the basis of Art. 6 1(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on your prior consent until the point of its withdrawal.
Google Web Fonts
Google Web Fonts are used to improve the visual presentation of various items of information on our website. (https://fonts.google.com/). The web fonts are transferred to the browser’s cache when the site is accessed so that they can be used for the display. If the browser does not support Google Web Fonts or does not allow access, the text will be displayed in the default font. When the site is accessed, no cookies are stored for the website visitor. Data transmitted in connection with the site access is sent to resource-specific domains such as fonts.googleapis.com or fonts.gstatic.com. It will not be associated with data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail. You can set your browser so that the fonts are not loaded by the Google servers (e.g. by installing add-ons like NoScript or Ghostery for Firefox). If your browser does not support Google Fonts or if you block access to the Google servers, the text will be displayed in the default font of the system.
We use Google Maps (API) of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) on our website. Google Maps is a web service for the display of interactive maps to visually present geographical information. By using this service, you will be shown our location, and it will be easier for you to find us. When you visit subpages in which Google Maps is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This happens regardless of whether Google provides a user account that you are logged into or whether there is no user account. If you are logged in to Google, your data will be directly assigned to your account. If you do not want your data to be assigned to your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles which it then evaluates. Such an evaluation is carried out in particular in accordance with Art. 6 (1)(f) GDPR, on the basis of Google's legitimate interests in the display of personalised advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles. You must contact Google to exercise this right.
We use the reCaptcha service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”).
This query enables us to determine whether the entry has been created by a human or fraudulently by means of automated machine processing. The service includes the sending to Google of the IP address and, if necessary, additional data required by Google for the reCAPTCHA service. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1)(a) GDPR; this consent can be withdrawn at any time. The legality of any and all data processing operations previously carried out will not be affected by your withdrawal of consent.
Otherwise, in accordance with Art. 6 (1)(f) GDPR, the use is based on our legitimate interest in establishing individual responsibility on the Internet and preventing misuse and spam. If the data processing is based on our legitimate interest, you can object to the processing at any time with future effect. In the event that IP anonymisation is activated on this website, your IP address will, however, previously be truncated by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address of your browser transmitted in the reCaptcha process will not be combined with other data by Google. This data is subject to the deviating Google data protection provisions.
We use the provider Vimeo for the integration of videos, among others things. Vimeo is operated by Vimeo, LLC headquartered at 555 West 18th Street, New York, New York 10011.
On some of our webpages, we use plugins of the provider Vimeo. If you access the webpages of our website with such a plugin – for example, our media library – a connection to the Vimeo servers will be established, and the plugin will be displayed. By doing so, the Vimeo server will be informed which of our webpages you have visited. If you are logged in as a member of Vimeo, Vimeo will assign this information to your personal user account. When using the plugin, e.g., clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo.
Further information on data processing and privacy at Vimeo can be found at https://vimeo.com/privacy.
YouTube in Privacy-Enhanced Mode
We use the YouTube embedding function to display and play videos from the provider YouTube (hereinafter “YouTube”), which belongs to Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”).
The privacy-enhanced mode is used here, in which, according to the provider, the storage of user information is only triggered when the video(s) is/are played. If the playback of embedded YouTube videos is started, the provider uses YouTube cookies or comparable recognition technologies to collect information about user behaviour. According to information from YouTube, these are used for purposes including the collection of video statistics, the improvement of user-friendliness and the prevention of abusive behaviour. The YouTube server is informed about which of our pages you have visited. If you are logged in to Google, your data will be directly assigned to your account when you click on a video. If you do not want your data to be assigned to your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles which it then evaluates. Such an evaluation is carried out according to Art. 6 (1)(f) GDPR on the basis of Google's legitimate interests in the display of personalised advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles. You must contact YouTube to exercise this right.
You can object to YouTube’s analysis of user behaviour and targeted advertising by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Visual Website Optimizer (VWO)
Our websiteuses the Visual Website Optimizer, an A/B test tool/web analysis service from Wingify, 14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India (hereinafter "Wingify").
Further information on the cookies used can be found at this link: https://help.vwo.com/hc/en-us/articles/360033990873
Details on how your personal data is handled can be found at the following link: https://vwo.com/privacy-policy/.
We operate a Facebook page (“fanpage”) on Facebook, a service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Facebook collects and uses data to provide analysis services (“Page Insights”) to page operators in order to offer them insights into how people interact with their pages and the content associated with them. This data includes information about the types of content users view or interact with, or the actions they take, as well as information about the devices users use, such as IP addresses, the operating system, browser type, language settings and cookie data.
We are jointly responsible with Facebook Ireland Ltd. for the collection and processing of data from visitors to our fanpage. The legal basis is our legitimate interest in this information for advertising purposes, Art. 6 (1)(1)(f) GDPR. That is why we have entered into a shared responsibility agreement with Facebook in relation to the processing of your data in accordance with Art. 26 GDPR. The agreement with Facebook also stipulates in particular which security measures Facebook must observe and that Facebook must comply with the rights of data subjects.
You can find further information on page insights and on how to assert your data subject rights in “Information on page insights”. Click here to view the terms of the contract concluded with Facebook.
This website uses the “Facebook Pixel” service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
You can withdraw your consent at any time with future effect:
a) by setting your browser accordingly;
b) by logging in as a user of the social network Facebook at https://www.facebook.com/settings/?tab=ads#_
c) by deactivating your consent on the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org.
We have entered into a shared responsibility agreement with Facebook in relation to the processing of your data in accordance with Art. 26 GDPR, the terms of which you can view here.
Facebook "Sign in with Facebook"
On this website, we offer you the option of using the “Facebook login” service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
This will allow you to use your existing Facebook account to log in to our website. After you have logged in with your Facebook login data, Facebook will notify you about the data that will be transmitted for authentication. No link beyond the authentication process will be established between the account you created with us and your Facebook account. The legal basis for the processing of your data is the execution of the login, Art. 6 (1)(b) GDPR.
We have entered into a shared responsibility agreement with Facebook in relation to the processing of your data in accordance with Art. 26 GDPR, the terms of which you can view here.
Further information on the Facebook login: https://developers.facebook.com/docs/facebook-login/.
Facebook "Lead Ads"
We use the “Lead Ads” function provided by Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA) to voluntarily process the data of interested parties – so-called leads – via a contact form displayed there. The legal basis for this is the user’s consent in accordance with Art. 6 (1) Letter a GDPR and our legitimate interests in accordance with Art. 6 (1) Letter f GDPR in the use of this data for proprietary purposes and for direct advertising exclusively.
The use of data is linked to the purposes pursued with the respective Lead Ad campaign. These purposes are specifically presented in the Lead Ad before obtaining consent and before we receive the data provided. You can object to its processing at any time.
If you wish to object to the above-mentioned connection with Facebook, you can do so by clicking on this link.
We set up a password-protected direct-access to the user data (customer account) stored by us for each customer who registers accordingly. Here you can view data about your completed, open and recently shipped orders and manage your address information, bank details and the newsletter. You undertake to treat the personal access-data confidentially and not to make them accessible to unauthorised third parties. We cannot assume any liability for misused passwords, unless we are responsible for the misuse.
The legal basis for this processing activity is art. 6 (1) (b) GDPR.
We would like to make your visit to our website as pleasant as possible with the function “Stay logged in”. This function allows you to use our services without having to log in again each time. For security reasons, however, you will be asked to enter your password again if, for example, you need to change your personal data or you wish to place an order. We recommend that you do not use this feature if the computer is used by multiple users. We would like to point out that the “Stay logged in" function is not available if you use a setting that automatically deletes stored cookies after each session.
Login with Auth0
On our website, we use the Auth0 tool provided by Auth0, 10900 NE 8th Street, Bellevue, WA 98004, USA, to manage logins to our system. In the process, data is transmitted to the USA and processed there on our behalf in accordance with the standards of a data processing agreement (Art. 28 GDPR).
Data processing is necessary for our contract with you to be processed.
Please also note the information on data privacy provided by Auth0 at https://auth0.com/privacy
We use the service of Inxmail GmbH, Wentzingerstrasse 17, 79106 Freiburg, Germany, to send the newsletter.
We use the double opt-in procedure. The newsletter service will only be activated after you have expressly confirmed to us that you wish to receive it.
If you would like to receive the newsletter offered on the website, we require an e-mail address from you, which allows us to check that you are the owner of the e-mail address provided and that you agree to receive our newsletter. We will then send you a notification e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in that email.
When you subscribe to our newsletter, we will store your IP address and the date of registration. Further data will not be collected (or only on a voluntary basis). This storage serves solely as proof in the event that a third-party misuses your e-mail address to register you without your knowledge or your authorisation to receive the newsletter.
The data entered in the newsletter registration form will be processed exclusively on the basis of your consent (Art. 6 [1a] GDPR).
You can revoke your consent to the storage of your data, e-mail address and its use for sending the newsletter at any time with effect for the future, for example, by clicking on the “unsubscribe” link in the newsletter. The legality of any and all data processing operations previously carried out shall not be affected by your revocation.
The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and then deleted after you cancel the newsletter. Data stored by us for other purposes (e.g. e-mail addresses for the Member’s Area) shall remain unaffected.
For more information about privacy at Inxmail, please visit https://www.inxmail.com/data-conditions
We have taken technical and administrative security precautions to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and service providers working for us are obliged to comply with the applicable privacy laws.
Whenever we collect and process personal information, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security precautions are subject to a continuous improvement process and our privacy policies are constantly being revised. Please make sure that you have the latest version.
Data transfers to third countries
If we process data in countries outside the European Economic Area (“EEA”), we protect it based on an adequacy decision of the EU Commission Art. 45 (1) GDPR or use the standard contractual clauses of the EU Commission in accordance with Art. 46 (2)(c) GDPR when structuring contractual relationships with recipients in third countries.
We will store your data,
- if you have consented to the processing thereof, only until you withdraw your consent;
- if we need the data to perform a contract, only for as long as the contractual relationship with you exists;
- if we use the data on the basis of a legitimate interest, only as long as your interest in deletion or anonymisation does not outweigh this legitimate interest;
- if statutory retention obligations exist, until the end of the retention periods.
You have the right at any time to request information, correction, deletion or restriction of the processing of your stored data; a right to object to the processing; as well as the right to data portability and to lodge a complaint in accordance with the requirements of privacy law.
Right of access:
You can request information from us as to whether and to what extent we process your data.
Right to rectification:
If we process your data that is incomplete or inaccurate, you may request that we correct or supplement it at any time.
Right to erasure:
You can demand that we delete your data if we process it unlawfully or if the processing disproportionately interferes with your justifiable protection interests. Please note that there may be reasons that prevent an immediate erasure, e.g., in the case of legally stipulated retention obligations.
Irrespective of the exercise of your right to deletion, we will delete your data immediately and completely, insofar as there is no contractual or statutory obligation to retain data in this respect.
Right to restrict processing:
You can ask us to restrict the processing of your data if
- you dispute the accuracy of the data for a period of time that allows us to verify the accuracy of the data,
- the processing of the data is unlawful, but you decline to delete it and instead demand a restriction on the use of the data,
- we no longer need the data for the intended purpose, but you still need this data to file or defend legal claims, or
- you have objected to the processing of the data.
Right to data portability:
You may request that we provide you with the information you have provided to us in a structured, standard and computer-readable format and that you may provide that information to another representative without interference from us, provided that we process this data on the basis of an agreement given and revocable by you or for the fulfilment of a contract between us, and that such processing is carried out using automated procedures. If technically feasible, you may request us to transfer your data directly to another representative.
Right to object:
If we process your data for legitimate reasons, you may object to such processing at any time. We will then no longer process your data unless we can prove compelling and protection-worthy grounds for the processing which outweigh your interests, rights and freedoms or if the processing serves the assertion, exercise or defence of legal claims. You can object to the processing of your data for the purpose of direct marketing at any time without giving reasons.
Right to appeal:
If you are of the opinion that we have violated German or European data protection law when processing your data, please contact us so that we can clarify any questions you may have. Of course, you also have the right to contact the competent regulatory authority for you, the respective regional office for data protection supervision.
If you wish to exercise any of the aforementioned rights against us, please contact our data protection officer. In case of any doubt, we may request additional information to confirm your identity.
Are you an applicant, customer, specialist dealer or supplier? You will find our privacy notice here.
All interested parties and visitors to our website can contact us with questions about privacy at:
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21